Archives: Case Studies

PIZZASQR is launching the first of a new chain of grab and go pizza restaurants at super-regional shopping destination Intu Merry Hill. PIZZASQR will sell artisanal square pizza slices and is on its way to becoming one of the biggest pizza chains in the country with plans to open 100 stores in the next five years, each priding themselves on the quality of their highly appetizing pizza.

PXtech, the experts in tailoring and delivery of EPoS and business intelligence software, has been working closely with PIZZASQR to provide them with an EPoS and CCTV system that meets their needs and expectations.

Davide Cason, operations manager at PIZZASQR said: “Our restaurants will have high footfall and so we aim to keep customer satisfaction high and offer a quick and efficient service which we believe we can achieve with PXtech.

“PXtech is a well-known supplier, and we are positive that we can trust the system to keep up with our high standards of service.

“We pride ourselves in wanting to maintain long term relationships with our suppliers, so we hope that this will be the start of a long relationship between PIZZASQR and PXtech.

“The hardware is suited because we are a grab and go concept which needs to be quick to keep up to customer expectations. It will help us process orders and therefore serve customers quicker.

“We have big plans for PIZZASQR and hope to open 100 outlets in the next five years – with PXtech helping us along the way.”

Richard Dorf, CEO at PXtech said: “It’s incredibly exciting to join PIZZASQR on their journey. They, like PXtech, have ambitious plans for the future of the restaurant industry, and we’ve forged a strong bond to bring these to fruition.

“Reliable technology in this hugely competitive sector is crucial, and so we’re looking forward to helping PIZZASQR reach the high standards they – and we – set for ourselves.

PIZZASQR is part of COSMO restaurants.

PAUL is a worldwide, family run French bakery, patisserie, café and restaurant that specialises in fresh, quality, hand-crafted bread created with a timeless recipe.

PAUL holds quality at heart and to continue delivering excellence and traditional French bread to the UK market, they appointed technology experts PXtech to support them in an area of technology that is essential to keeping the business baking throughout the day.

PXtech updated PAUL’s existing EPOS technology to the latest platforms, reduced hardware variances and stabilised their solutions in soon to be 38 locations across the UK. This helped to improve the reliability of PAUL’s technology, reducing the possibility of faults, and enabling all sales to be processed in a timely manner without disruption.

Felix Pelegrino, Information Technology Manager at PAUL, said:

“The work that PXtech have done to improve our systems has led to vast improvements in the way the business operates. Staff have the systems in place to allow them to do their jobs quickly and easily, ensuring high quality customer service at all times.

“With continuity of technology throughout our various sites we know that all stores are working on the same high standard technology platforms.”

PXtech provide both remote and on-site specialist technicians, allowing any issues to be diagnosed and rectified as quickly as possible. The in-house engineering team continues to be responsive to any unexpected errors PAUL face with their technology, visiting stores on the same day when required.

Felix added: “The ongoing support is incredibly valuable and we know that should issues arise, PXtech’s specialist engineers will be there swiftly to get the issues resolved.”

Outdated technology can cause interruptions to trading, difficulty for staff, and negative experiences for customers. By keeping on top of their technology solutions PAUL ensured they’re not comprising on their values of delivering quality food and service to customers. Reliable technology is essential to every business, from boosting workforce engagement to improving daily operations. We’re delighted to assist PAUL in ensuring their levels of quality and excellence are met at all times.

If you’d like to know how we can support your technology, get in touch on hospitality@pxtech.com

Koox is a new concept restaurant providing exceptional and creative food accessible to all in a beautifully designed restaurant in London.

PXtech create and provide technology solutions that help businesses drive effective workforce engagement. Specialising in EPOS, business intelligence and bespoke development to suit specific business needs, PXtech’s solutions transform the operational efficiency of businesses in the hospitality and charity retail sectors.

See how PXtech delivered a flexible and feature rich POS solution and complete CCTV solution into the Koox restaurant below

Founded in 1987, Sarku Japan is the largest and most successful Japanese
Quick Service Restaurant in America. With over 250 Sarku Japan
restaurants in over 34 states, Puerto Rico and South America, they specialise
in fast and fresh flavours to provide the world with traditional
Japanese cooking.

Sarku Japan approached PXtech with the need to collect sales data from
various sources and then export the data into their back office on a daily
basis.

PXtech managed the project from start to finish, from scoping the requirements
through to assisting in the deployment of the solution. Utilising
our existing agent to collect the POS sales data we created a custom
automatic export process to transfer the data allowing Sarku Japan
to integrate all data across their estate.

Now supporting over 180 stores, the EPOS deployment has been a massive
success for Sarku Japan.